FAQ

Creating your Wandando Casino account is quick and straightforward. Simply visit our homepage and click the "Sign Up" button. You'll need to provide basic information including your full name, email address, date of birth, and phone number. Make sure you're at least 18 years old and located in an eligible US state.After completing the registration form, you'll receive a verification code via text message. Enter this code to verify your phone number – this step is required to claim your no-purchase welcome bonus of 5,000 Gold Coins plus 10 Free Spins and 0.1 Sweeps Coins.The entire process typically takes less than five minutes. Once your account is verified, your welcome bonus will be automatically credited to your account, and you can start playing immediately. Remember that Wandando Casino is not available in certain states including California, Connecticut, Delaware, and several others, so make sure you're in an eligible location before signing up.

Wandando Casino offers an attractive no-purchase welcome bonus that's automatically credited after phone verification. New players receive 5,000 Gold Coins, 10 Free Spins, and 0.1 Sweeps Coins without making any purchase. This bonus lets you explore our game selection and potentially win real prizes right away.For players ready to make their first purchase, we offer a special First Purchase Bundle for just $19.99. This package includes 50,000 Gold Coins and 30 Sweeps Coins, providing exceptional value compared to regular pricing. The bonus Sweeps Coins come with a simple 1x wagering requirement before they can be redeemed.Additionally, returning players can claim daily login bonuses of 1,000 Gold Coins and 0.1 Sweeps Coins every 24 hours. Simply log into your account and click the claim button to receive your daily reward. These bonuses help extend your gameplay and give you more chances to win without additional purchases.

Wandando Casino's no-purchase welcome bonus is automatically applied upon account verification, so you don't need to enter any special bonus codes. The 5,000 Gold Coins, 10 Free Spins, and 0.1 Sweeps Coins are credited immediately after you verify your phone number during registration.We occasionally offer special promotional codes through email campaigns or social media channels. These codes might provide additional Gold Coins, extra Sweeps Coins, or exclusive access to new games. To stay updated on these opportunities, make sure to subscribe to our newsletter and follow our social media accounts.If you're looking for additional ways to earn Sweeps Coins without purchase, consider our Alternative Method of Entry (AMOE) program. You can mail a handwritten request to receive 3 Sweeps Coins per request. This option is perfect for players who prefer not to make purchases but still want to accumulate redeemable currency.

Wandando Casino operates as a sweepstakes casino, so instead of traditional deposits, you purchase Gold Coin packages that often include bonus Sweeps Coins. We accept major payment methods including Visa, MasterCard, and Apple Pay for secure transactions. All purchases are processed instantly, and your coins appear in your account immediately.Withdrawals work differently than traditional online casinos. You can redeem Sweeps Coins for cash prizes once you accumulate at least 100 SC (equivalent to $100). The redemption process is straightforward – simply visit the cashier section, select your preferred payout method, and submit your request. We typically process redemptions within 3-5 business days.Before your first redemption, you'll need to complete our verification process by providing identification documents. This is a standard security measure required by law. Once verified, future redemptions are processed much faster. Remember that Sweeps Coins must be played through 1x before they become eligible for redemption.

Wagering requirements at Wandando Casino are refreshingly simple compared to traditional online casinos. All Sweeps Coins, whether earned through bonuses or purchases, must be played through just 1x before they can be redeemed for cash prizes. This means if you receive 10 Sweeps Coins, you only need to wager $10 total before those coins become eligible for redemption.Gold Coins have no wagering requirements since they have no monetary value and cannot be redeemed for cash. You can use Gold Coins purely for entertainment without worrying about playthrough conditions. This makes them perfect for trying new games or practicing strategies.The 1x requirement applies to all Sweeps Coins equally, whether they come from welcome bonuses, daily login rewards, or purchase bonuses. Once you've met the playthrough requirement, your Sweeps Coins are converted to redeemable cash that you can withdraw at any time, subject to the minimum redemption amount of 100 SC.

Wandando Casino is fully optimized for mobile play across all devices. Our platform works seamlessly on smartphones and tablets using iOS or Android operating systems. Simply visit our website through your mobile browser – there's no need to download a separate app.The mobile experience includes all the same features as the desktop version. You can claim bonuses, play games, make purchases, and request redemptions directly from your phone or tablet. Our games are built using HTML5 technology, ensuring smooth performance and high-quality graphics on smaller screens.Whether you're using an iPhone, Samsung Galaxy, iPad, or any other mobile device, you'll enjoy the same fast loading times and responsive gameplay. The mobile interface is designed with touch controls in mind, making it easy to spin reels, adjust bet sizes, and navigate between games with simple taps and swipes.

Wandando Casino features an impressive selection of games from top-tier software providers including NetEnt, Evolution Gaming, Big Time Gaming, NoLimit City, and Red Tiger Gaming. Our game library includes hundreds of slot titles, ranging from classic three-reel games to modern video slots with innovative bonus features.Popular titles include "Sweet Jar Combo," "Dragon Shard," and "Bountiful Bird 10,000x," which offer exciting gameplay and substantial win potential. We regularly add new games to keep the experience fresh and exciting. Many of our slots feature high RTP rates, engaging bonus rounds, and the potential for significant Sweeps Coins wins.While slots make up the majority of our game selection, we also offer table games and specialty titles. All games are available to play with both Gold Coins and Sweeps Coins, giving you flexibility in how you choose to play. The games load quickly and run smoothly on both desktop and mobile devices.

Wandando Casino operates as a legal sweepstakes casino under US sweepstakes laws. Our platform is available to players in most US states, with restrictions in place for certain jurisdictions including California, Connecticut, Delaware, Idaho, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Pennsylvania, Rhode Island, Washington, and West Virginia.We maintain strict compliance with all applicable laws and regulations governing sweepstakes gaming. Our dual-currency system ensures that we operate within legal boundaries while still providing an entertaining and potentially rewarding experience for players. All games use certified random number generators to ensure fair play.Our commitment to legal operation means you can play with confidence, knowing that your account, personal information, and any winnings are protected. We work closely with legal experts to ensure ongoing compliance as laws and regulations evolve in different states.

The verification process at Wandando Casino has two main stages. First, during registration, you'll need to verify your phone number by entering a code sent via text message. This step is required to claim your welcome bonus and ensures account security from the start.The second verification stage occurs before your first Sweeps Coins redemption. You'll need to provide government-issued photo identification, such as a driver's license or passport, along with proof of address like a utility bill or bank statement. Documents should be clear, current, and match the information on your account.Our verification team typically reviews documents within 24-48 hours. Once approved, you'll receive confirmation and can proceed with redemptions. This process is required by law and helps protect both you and the casino from fraud. Keep your documents handy after your first redemption, as we may occasionally request updated verification for security purposes.

Most technical issues at Wandando Casino can be resolved with simple troubleshooting steps. If games aren't loading properly, try refreshing your browser, clearing your cache and cookies, or switching to a different browser. Make sure your internet connection is stable and your browser is updated to the latest version.For mobile users experiencing issues, try closing and reopening your browser app, or restart your device entirely. Sometimes switching between Wi-Fi and mobile data can resolve connectivity problems. Ensure you have adequate storage space on your device, as low memory can cause games to run slowly or crash.If problems persist, our customer support team is available through live chat or email at support@wandando.com. When contacting support, provide details about your device, browser, the specific issue you're experiencing, and any error messages you've seen. This information helps our team resolve your issue more quickly.

Wandando Casino is committed to promoting responsible gaming practices. We provide several tools to help you maintain control over your gaming activities. You can set daily, weekly, or monthly purchase limits through your account settings, which prevent you from exceeding your predetermined spending amounts.If you need a break from gaming, you can request a temporary account suspension for periods ranging from 24 hours to several months. For more serious concerns, permanent self-exclusion is available. These tools take effect immediately and cannot be reversed until the specified time period expires.We also provide resources and links to professional organizations that specialize in gambling addiction support. Remember that gaming should always be entertaining and within your means. If you feel your gaming habits are becoming problematic, don't hesitate to use our responsible gaming tools or seek professional help.

Wandando Casino employs industry-standard security measures to protect your personal and financial information. All data transmission is encrypted using SSL technology, the same security protocol used by banks and major e-commerce sites. Your sensitive information is stored on secure servers with multiple layers of protection.We never store complete payment information on our servers. When you make purchases, your payment details are processed through secure, PCI-compliant payment processors and are not retained in our system. This means your financial information remains safe even in the unlikely event of a security breach.Our privacy policy clearly outlines how we collect, use, and protect your information. We never sell or share your personal data with third parties for marketing purposes. Regular security audits and updates ensure that our protection measures stay current with evolving threats and industry best practices.